TMD Technology Services is always looking for talented people to join our team. We want people that are passionate and that want to help protect our customers’ businesses and their technology assets from cybercriminals and downtime.
If you think you can help our team then please use the form below to submit your information.
OPEN POSITIONS
Location: South Florida
Company: TMD Technology
Schedule: Monday–Friday, 8:30 AM – 5:30 PM
Employment Type: Full-Time
TMD Technology is a growing IT services company supporting businesses across South Florida. We help organizations improve cybersecurity, Microsoft 365 environments, cloud services, backup systems, and disaster recovery planning.
We are seeking a motivated Technology Outreach Coordinator to connect with local businesses and schedule technology review appointments. This role is ideal for someone interested in starting a career in the IT industry, as the position can grow into technical training and help desk responsibilities over time.
This role combines business outreach, client communication, and technology exposure, making it a great opportunity for someone who enjoys working with people and wants to learn more about business technology environments.
Responsibilities
- Contact local businesses by phone to introduce TMD Technology services
- Schedule Technology Reviews with business decision makers
- Follow up with prospects and maintain communication with leads
- Maintain and update prospect lists and CRM notes
- Research and identify potential businesses to contact
- Coordinate scheduled appointments with the TMD Technology team
- Track outreach activity and appointment results
Compensation
Compensation includes a base hourly rate plus a performance-based bonus structure tied to completed appointments and new clients generated.
Additional bonuses may be available for self-generated leads and larger client opportunities.
Technology Career Development
This role offers an opportunity to transition into the IT field.
- Assisting with technology assessments
- Helping prepare documentation for new client onboarding
- Exposure to Microsoft 365 environments and cybersecurity tools
- Shadowing help desk technicians
- Learning how business IT systems are deployed and supported
Candidates interested in pursuing certifications such as CompTIA or Microsoft 365 administration will gain valuable industry exposure.
Qualifications
No prior IT or sales experience is required. Training will be provided.
Ideal candidates will have some background or interest in computers and technology, such as:
- Coursework or training in IT, computers, or networking
- Interest in pursuing a career in information technology
- Familiarity with common business tools such as Microsoft 365 or Google Workspace
- General comfort working with computers and business software
While technical experience is helpful, it is not required. We are primarily looking for someone who is motivated, organized, comfortable communicating with business professionals, and interested in learning about business technology systems.
Candidates with a desire to grow into a help desk or technical support role over time are strongly encouraged to apply.
Bilingual (English/Spanish) candidates are a plus, but not required.
90-Day Performance Review
After the initial onboarding period, compensation may be reevaluated based on performance, outreach activity, appointment results, and overall contribution to the team.
About TMD Technology
TMD Technology provides IT support, cybersecurity services, cloud solutions, and disaster recovery planning for businesses across South Florida. Our mission is to help organizations operate securely, efficiently, and reliably through modern technology solutions.
Apply
Interested candidates may send a resume and a brief introduction to:
resumes@tmdtechnology.com
Location: South Florida
Schedule: Monday – Friday, 8:30 AM – 5:30 PM
Employment Type: Full-Time Preferred / Part-Time Considered (Minimum 20 Hours per Week)
Work Environment: Primarily Work-From-Home with Occasional Client Site Visits
TMD Technology is seeking a motivated Level 1 Help Desk Technician to join our growing IT services team. This role is ideal for someone starting or developing a career in IT who enjoys troubleshooting technical issues and helping users solve technology problems.
The technician will provide first-level technical support to business clients, assisting with common IT issues related to Microsoft environments, networking, and end-user devices. This position primarily involves remote support via phone, email, and remote access tools, with occasional onsite visits to customer offices when necessary.
Candidates should be comfortable working independently in a remote environment while maintaining strong communication with both clients and team members.
Schedule
Normal business hours are Monday – Friday, 8:30 AM – 5:30 PM.
Ideally, we are seeking a full-time candidate, but we will consider part-time applicants who can commit to a minimum of 20 hours per week, with opportunities for additional hours.
This role requires flexibility outside of normal business hours when necessary. Occasional evening or weekend project work will be required depending on client needs and scheduled maintenance activities.
Work Environment
This is primarily a work-from-home position, however the technician must be willing to occasionally travel to client locations for onsite support when required.
Candidates should be comfortable supporting both remote and onsite service needs and willing to travel locally when necessary.
Responsibilities
• Provide first-level help desk support via phone, email, and remote support tools
• Support and troubleshoot Microsoft 365 and Google Workspace environments
• Troubleshoot Microsoft Outlook and email related issues
• Assist with Active Directory user account support and basic administration
• Install and troubleshoot printers, scanners, and other peripheral devices
• Troubleshoot internet and Wi-Fi connectivity issues
• Assist with VPN connectivity troubleshooting
• Create, update, and monitor support tickets within the help desk system
• Escalate more complex technical issues to senior technicians when necessary
• Document troubleshooting steps and resolutions clearly within the ticketing system
• Provide friendly, professional, and responsive support to end users
Qualifications
Ideal candidates will have 1–2 years of experience in a help desk or computer support role.
Preferred qualifications include:
• Experience supporting Windows 10 / Windows 11 environments
• Familiarity with Microsoft 365 / Office 365 and Google Workspace
• Basic understanding of Active Directory and user account management
• Experience working with RMM tools, CRM systems, or ticketing platforms is a plus
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
Candidates should ideally hold at least one relevant technical certification, such as:
• CompTIA A+
• CompTIA Network+
• or another comparable entry-level IT certification
Bilingual (English/Spanish) candidates are a plus but not required.
Work Requirements
• Must be authorized to work in the United States
• Valid driver’s license and reliable transportation
• Must be willing to travel occasionally to client locations when required
• Ability to work in a remote environment while maintaining responsiveness and professionalism
About TMD Technology
TMD Technology provides IT support, cybersecurity services, cloud solutions, and disaster recovery planning for businesses throughout South Florida. Our mission is to help organizations operate securely, efficiently, and reliably through modern technology solutions.
Apply
Please send your resume and a brief introduction to:
Location: South Florida
Schedule: Monday – Friday, 8:30 AM – 5:30 PM
Employment Type: Full-Time
Work Environment: Work-from-home with onsite client visits as required
TMD Technology is seeking a reliable, experienced Level 1 / Level 2 IT Support Technician to join our small but growing IT services team.
This is not an entry-level position. Candidates should have at least 2 years of professional help desk, desktop support, MSP, or similar IT support experience and should be able to step into the role with minimal technical training or day-to-day guidance.
Reliability is extremely important. We need someone who is dependable, responsive, available during scheduled hours, and able to take ownership of support requests from start to finish.
We are predominantly a Microsoft shop, and MSP experience is preferred but not required.
Schedule & Work Environment
Normal hours are Monday – Friday, 8:30 AM – 5:30 PM.
Occasional evening and weekend support coverage may be required, along with scheduled after-hours projects, maintenance, or installations.
This is primarily a work-from-home position with local South Florida client visits as needed.
TMD Technology provides the primary equipment required for the position, including a company laptop, external monitors, docking station, and desk phone.
A valid driver’s license and reliable transportation are required.
Responsibilities
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Provide help desk support by phone, email, Zendesk, and remote-support tools
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Take ownership of assigned tickets and work them through resolution or appropriate escalation
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Manage multiple active tickets while maintaining responsiveness
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Provide detailed and accurate ticket notes
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Troubleshoot Windows, Microsoft 365, email, printers, networking, VPNs, hardware, software, and common end-user issues
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Perform Microsoft 365 and Google Workspace administration
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Set up and deploy new computers, users, applications, printers, and peripherals
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Perform workstation replacements and migrations
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Provide onsite troubleshooting and installations
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Install or replace routers, firewalls, switches, wireless access points, printers, and related equipment
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Support endpoint security, EDR, backup, and cloud services
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Communicate professionally with customers and keep them informed
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Escalate issues appropriately when senior-level assistance is needed
Technical Experience
Candidates should already be comfortable with many of the following:
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Windows 10 / 11
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Microsoft 365
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Entra ID / Azure AD
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Exchange Online
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Outlook
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SharePoint and OneDrive
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Microsoft Defender
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Active Directory
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Google Workspace
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TCP/IP, DNS, DHCP, LAN, VLAN, Wi-Fi, and VPN troubleshooting
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Routers, switches, firewalls, and wireless access points
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Endpoint antivirus and EDR
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RMM and remote-support platforms
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Ticketing and service-management systems
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Computer deployment, hardware troubleshooting, printers, and peripherals
Platforms We Use
Experience with these specific platforms or comparable products is preferred:
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Microsoft 365
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Google Workspace
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Zendesk
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ConnectWise / ScreenConnect / Control
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SentinelOne
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Blackpoint Cyber / CompassOne
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Barracuda Cloud-to-Cloud Backup
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Microsoft Defender
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SonicWall
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Ubiquiti / UniFi
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Cisco Meraki
Qualifications
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Minimum 2 years of professional IT support experience
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MSP experience preferred, but not required
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Must be able to work independently with minimal technical guidance
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Must be able to multitask and manage multiple support requests
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Must take ownership of assigned work and follow through
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Must provide detailed, useful ticket documentation
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Strong customer-service and communication skills
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Must hold at least one relevant certification such as:
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CompTIA A+
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Network+
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Security+
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Microsoft certification
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Equivalent industry-recognized certification
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Microsoft certifications are strongly preferred.
Additional Experience — Helpful but Not Required
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WordPress
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Web hosting
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Domain and DNS management
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SPF, DKIM, and DMARC
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Website and email-delivery troubleshooting
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Bilingual English/Spanish
Work Requirements
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Must be authorized to work in the United States
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Must be located in South Florida
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Valid driver’s license and reliable transportation required
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Must be willing to travel to client locations as needed
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Must maintain a professional home work environment
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Must be comfortable performing both remote and onsite support
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Must be available for occasional evening and weekend support coverage
About TMD Technology
TMD Technology provides managed IT services, cybersecurity, cloud solutions, Microsoft 365 and Google Workspace support, networking, backup, and disaster recovery services to businesses throughout South Florida.
We are a small but growing team focused on providing responsive, professional, and reliable IT support.
Apply
Please send your resume and a brief introduction to: