TMD Technology Services is always looking for talented people to join our team. We want people that are passionate and that want to help protect our customers’ businesses and their technology assets from cybercriminals and downtime.
If you think you can help our team then please use the form below to submit your information.
OPEN POSITIONS
TMD Technology Services, Inc. | Delray Beach, Florida
Employment: Full-Time Preferred | Experienced Part-Time Considered (Minimum 20 Hours Weekly)
Schedule: Monday–Friday, 8:30 AM–5:30 PM Eastern
Location: Palm Beach, Broward, or Martin County, Florida — Local Residents Only
About the Position
TMD Technology Services is an established Managed IT Services Provider (MSP) supporting small and medium-sized businesses throughout South Florida.
We are seeking an experienced, dependable, and well-rounded IT Support & Systems Technician to join our team.
This position combines remote help desk support, systems administration, and on-site technical services. We are looking for someone who can confidently troubleshoot, deploy, manage, and maintain a wide range of business IT systems while working independently with minimal supervision.
Our ideal candidate is a versatile IT professional who understands how the various components of a business technology environment work together and can take ownership of technical issues from start to finish.
This is not an entry-level or remote-only position. We need someone with practical experience, strong troubleshooting skills, sound judgment, and the ability to contribute quickly.
For the right candidate, this position offers an opportunity to take on greater technical responsibility and grow into a leadership role within our organization.
Technical Experience & Qualifications
2+ years of professional IT support experience preferred. Prior MSP experience or equivalent business IT support experience preferred.
Candidates should have practical, hands-on experience with:
- Microsoft 365 Administration: Managing business environments, including user onboarding/offboarding, Exchange Online, Entra ID, MFA, licensing, SharePoint, OneDrive, and Microsoft Teams.
- Windows Workstations & Servers: Installing, configuring, maintaining, and troubleshooting Windows 10/11, Windows Server, Active Directory, domain environments, Group Policy, DNS, and DHCP.
- Networking & Firewalls: Installing, configuring, and troubleshooting business firewalls, routers, switches, wireless access points, VPNs, and network connectivity.
- Business IT Infrastructure: Deploying workstations, servers, printers, peripherals, and other equipment commonly found in small business environments.
- Security & Backup: Understanding endpoint protection, managed security, backup solutions, disaster recovery, and general cybersecurity best practices.
- Remote Support & Management: Experience with remote access tools, RMM platforms, monitoring, maintenance, and technical support ticketing systems.
- Experience with platforms such as ConnectWise, ScreenConnect, SentinelOne, Blackpoint Cyber, Axcient, Barracuda, or comparable solutions is highly desirable.
- Google Workspace administration experience is a plus.
Direct experience with every product we use is not required. We value candidates who understand the underlying technologies, can adapt to unfamiliar environments, and can quickly learn new systems.
Real-World Technical Expectations
Our technicians support a diverse range of business environments. We are looking for someone who can handle both daily technical support and more involved installations or deployments.
For example, a qualified technician should be comfortable being assigned to a customer location to perform a complete small business IT setup, including:
Installing and configuring firewalls, switches, and wireless access points.
Configuring internet connectivity, IP addressing, DNS, DHCP, and related network services.
Installing and configuring Windows Servers, Active Directory, and common server roles.
Deploying workstations, joining computers to a domain, configuring user profiles, and installing business applications.
Setting up Microsoft 365 accounts, email, permissions, and related services.
Configuring network printers, shared resources, endpoint security, remote management, and backup solutions.
Testing systems, troubleshooting issues, and documenting the completed environment.
We understand that no technician knows everything. However, strong technical fundamentals, resourcefulness, independent troubleshooting ability, and the confidence to take on unfamiliar challenges are essential.
We are looking for someone who can assess a situation, develop a solution, and see the work through to completion without requiring constant direction.
Primary Responsibilities
Provide responsive remote help desk support to business customers by phone, email, and remote access.
Independently diagnose and resolve workstation, application, Microsoft 365, email, and network-related issues.
Administer Microsoft 365 environments, including user accounts, email, licensing, permissions, and related services.
Install, configure, troubleshoot, and maintain workstations, servers, networking equipment, and business applications.
Perform on-site customer support, installations, upgrades, and technical projects as needed.
Monitor support queues, prioritize requests, and manage assigned tickets through resolution.
Assist with endpoint security, backup monitoring, system maintenance, and other managed IT services.
Identify potential problems, recommend solutions, and escalate complex issues when appropriate.
Work collaboratively with other technicians while independently managing assigned responsibilities.
Customer Communication & Documentation
Excellent customer service, clear communication, and thorough ticket documentation are essential requirements of this position.
Our customers depend on us to resolve technical issues efficiently while keeping them informed throughout the process.
Candidates must be able to:
Communicate professionally and effectively with customers of varying technical abilities.
Clearly explain technical issues, recommendations, and resolutions.
Provide timely updates and set realistic expectations.
Maintain detailed, accurate support tickets documenting troubleshooting steps, actions performed, and resolutions.
Follow up on outstanding issues and ensure assigned work is completed.
Communicate proactively with teammates and management regarding ticket status, escalations, and customer needs.
Take ownership of customer issues and follow through without requiring repeated reminders.
We place significant value on accountability, professionalism, initiative, and the ability to build customer confidence.
Location & On-Site Requirements — Mandatory
Applicants must currently reside full-time in Palm Beach, Broward, or Martin County, Florida.
This position involves both remote help desk support and on-site technical assistance.
This is NOT a remote-only position.
Technicians must be willing and able to travel to customer locations throughout our service area as needed.
A valid driver’s license and reliable transportation are required.
Local residency and willingness to perform on-site customer visits are non-negotiable requirements.
Applicants seeking exclusively remote employment will not be considered.
Schedule, Availability & Reliability
We are primarily seeking a full-time technician available Monday through Friday, 8:30 AM to 5:30 PM Eastern.
Experienced part-time candidates may be considered if they can commit to a consistent, agreed-upon schedule of at least 25 hours per week.
Occasional additional hours may be necessary to accommodate customer needs, scheduled projects, or critical technical issues.
Reliability, consistent availability, punctuality, responsiveness, and accountability are critical to this position.
Candidates must be comfortable managing their workload, responding to customer needs during assigned hours, and working independently without supervision.
We are looking for someone who takes pride in their work, follows through on commitments, and can be counted on as a dependable member of our technical team.
The Ideal Candidate
Our ideal candidate is someone who:
Enjoys troubleshooting and solving technical problems.
Has broad, practical experience supporting small and medium-sized business IT environments.
Understands how servers, networks, Microsoft 365, security, backups, and workstations fit together.
Can independently handle the majority of routine help desk and on-site technical support requests.
Is comfortable taking responsibility for installations, customer issues, and technical projects.
Demonstrates excellent customer service and communication skills.
Maintains accurate documentation and follows issues through to completion.
Is organized, dependable, resourceful, and self-motivated.
Can adapt quickly to new technologies and unfamiliar customer environments.
Is interested in becoming a trusted, long-term member of a growing MSP team.
We are not necessarily looking for someone with the most certifications or the longest resume. We are looking for someone with strong technical fundamentals, real-world experience, good judgment, and the ability to get things done.
For the right person, there is an opportunity to grow into a key technical role with increasing responsibility and independence.
How to Apply
Interested candidates should email their resume and a brief introduction to:
Please include:
Your current city and county of residence.
A summary of your professional IT support and MSP experience.
Your experience with Microsoft 365 administration, networking, servers, and business IT systems.
Your availability for full-time or part-time employment.
Confirmation that you have reliable transportation and are willing to travel to customer locations as needed.
Only candidates meeting our local residency and on-site availability requirements will be considered.
We look forward to hearing from experienced, dependable IT professionals interested in joining the TMD Technology Services team.
Location: South Florida
Schedule: Monday – Friday, 8:30 AM – 5:30 PM Eastern
Employment Type: Full-Time
Work Environment: Work-from-home with onsite client visits as needed
IMPORTANT: Applicants must currently reside in the South Florida area and have a valid driver’s license and reliable transportation. These requirements are mandatory, with no exceptions. This is not a fully remote position open to candidates outside our service area.
About the Position
TMD Technology Services is seeking a reliable, experienced Level 1 / Level 2 IT Support Technician to join our growing managed IT services team.
We are looking for someone with practical IT support experience who can independently troubleshoot common technical issues, communicate professionally with customers, and manage support requests from start to finish.
This is not an entry-level training position. Candidates should have prior professional IT support experience and be comfortable working with minimal supervision.
We place a strong emphasis on dependability, customer service, attention to detail, communication, and follow-through.
MSP experience is preferred but not required.
Responsibilities
This position involves providing remote help desk support, troubleshooting technical issues, administering customer systems, and performing occasional onsite service.
Daily responsibilities include supporting Windows 11 computers, Microsoft 365, email, networking, printers, hardware, software, endpoint security, and backup solutions.
Technicians are expected to manage their assigned tickets, maintain accurate documentation, follow established procedures, communicate proactively with customers, and escalate more complex issues when necessary.
Occasional onsite work includes workstation deployments, equipment replacements, network troubleshooting, and basic installations.
Technical Experience & Platforms
We are primarily a Microsoft-based IT services provider. Candidates should have solid experience with Windows environments, Microsoft 365 administration, troubleshooting, and general networking fundamentals.
Our primary platforms include:
Microsoft & Cloud: Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Microsoft Defender, and Google Workspace
Help Desk & Remote Management: Zendesk, ConnectWise RMM, and ScreenConnect
Security & Backup: SentinelOne, Blackpoint Cyber / CompassOne, and Barracuda Cloud-to-Cloud Backup
Networking: Ubiquiti / UniFi, SonicWall, and Cisco Meraki
Experience with these specific products or comparable technologies is preferred. We do not expect candidates to be experts in every platform.
Familiarity with Active Directory, DNS, DHCP, TCP/IP, VPNs, and basic networking is important.
Additional experience with macOS, WordPress, web hosting, domain management, or DNS/email configuration is a plus but not required.
Qualifications & Expectations
2+ years of professional IT support experience preferred. Candidates with less experience may be considered based on demonstrated skills.
Strong troubleshooting skills and the ability to resolve routine technical issues independently.
Excellent written and verbal communication skills.
Dependable, organized, and responsive during scheduled working hours.
Ability to follow instructions, maintain detailed ticket documentation, and take ownership of assigned work.
Comfortable providing professional customer support both remotely and onsite.
Valid driver’s license, reliable transportation, and residence in South Florida.
Must be authorized to work in the United States.
Relevant CompTIA or Microsoft certifications are preferred but not required.
Schedule & Work Environment
This is a full-time, primarily work-from-home position with normal hours of 8:30 AM – 5:30 PM, Monday through Friday.
Local onsite customer visits are required as needed throughout Palm Beach, Broward, and Martin Counties. Occasional evening or weekend support and scheduled project work may also be required.
TMD Technology provides the primary equipment needed for the position, including a company laptop, external monitors, docking station, and desk phone.
About TMD Technology
TMD Technology Services, Inc. is a South Florida-based managed IT services provider supporting small and midsize businesses.
Our services include managed IT support, cybersecurity, networking, Microsoft 365, cloud solutions, backup, and disaster recovery.
We are a small but growing team that values professionalism, reliability, teamwork, and exceptional customer service.
We’re looking for someone who takes pride in their work and wants to become a dependable, long-term member of our team.
Apply
Please email your resume and a brief introduction describing your professional IT support experience.
Local South Florida candidates only. Applicants must have reliable transportation and be available for onsite customer visits.
TMD Technology Services, Inc. | Delray Beach, Florida
Employment: Full-Time Preferred | Experienced Part-Time Considered (Minimum 20 Hours Weekly)
Schedule: Monday–Friday, 8:30 AM–5:30 PM Eastern
Location: Palm Beach, Broward, or Martin County, Florida — Local Residents Only
About the Position
TMD Technology Services is an established Managed IT Services Provider (MSP) supporting small and medium-sized businesses throughout South Florida.
We are seeking an experienced, dependable, and well-rounded IT Support & Systems Technician to join our team.
This position combines remote help desk support, systems administration, and on-site technical services. We are looking for someone who can confidently troubleshoot, deploy, manage, and maintain a wide range of business IT systems while working independently with minimal supervision.
Our ideal candidate is a versatile IT professional who understands how the various components of a business technology environment work together and can take ownership of technical issues from start to finish.
This is not an entry-level or remote-only position. We need someone with practical experience, strong troubleshooting skills, sound judgment, and the ability to contribute quickly.
For the right candidate, this position offers an opportunity to take on greater technical responsibility and grow into a leadership role within our organization.
Technical Experience & Qualifications
2+ years of professional IT support experience preferred. Prior MSP experience or equivalent business IT support experience preferred.
Candidates should have practical, hands-on experience with:
- Microsoft 365 Administration: Managing business environments, including user onboarding/offboarding, Exchange Online, Entra ID, MFA, licensing, SharePoint, OneDrive, and Microsoft Teams.
- Windows Workstations & Servers: Installing, configuring, maintaining, and troubleshooting Windows 10/11, Windows Server, Active Directory, domain environments, Group Policy, DNS, and DHCP.
- Networking & Firewalls: Installing, configuring, and troubleshooting business firewalls, routers, switches, wireless access points, VPNs, and network connectivity.
- Business IT Infrastructure: Deploying workstations, servers, printers, peripherals, and other equipment commonly found in small business environments.
- Security & Backup: Understanding endpoint protection, managed security, backup solutions, disaster recovery, and general cybersecurity best practices.
- Remote Support & Management: Experience with remote access tools, RMM platforms, monitoring, maintenance, and technical support ticketing systems.
- Experience with platforms such as ConnectWise, ScreenConnect, SentinelOne, Blackpoint Cyber, Axcient, Barracuda, or comparable solutions is highly desirable.
- Google Workspace administration experience is a plus.
Direct experience with every product we use is not required. We value candidates who understand the underlying technologies, can adapt to unfamiliar environments, and can quickly learn new systems.
Real-World Technical Expectations
Our technicians support a diverse range of business environments. We are looking for someone who can handle both daily technical support and more involved installations or deployments.
For example, a qualified technician should be comfortable being assigned to a customer location to perform a complete small business IT setup, including:
Installing and configuring firewalls, switches, and wireless access points.
Configuring internet connectivity, IP addressing, DNS, DHCP, and related network services.
Installing and configuring Windows Servers, Active Directory, and common server roles.
Deploying workstations, joining computers to a domain, configuring user profiles, and installing business applications.
Setting up Microsoft 365 accounts, email, permissions, and related services.
Configuring network printers, shared resources, endpoint security, remote management, and backup solutions.
Testing systems, troubleshooting issues, and documenting the completed environment.
We understand that no technician knows everything. However, strong technical fundamentals, resourcefulness, independent troubleshooting ability, and the confidence to take on unfamiliar challenges are essential.
We are looking for someone who can assess a situation, develop a solution, and see the work through to completion without requiring constant direction.
Primary Responsibilities
Provide responsive remote help desk support to business customers by phone, email, and remote access.
Independently diagnose and resolve workstation, application, Microsoft 365, email, and network-related issues.
Administer Microsoft 365 environments, including user accounts, email, licensing, permissions, and related services.
Install, configure, troubleshoot, and maintain workstations, servers, networking equipment, and business applications.
Perform on-site customer support, installations, upgrades, and technical projects as needed.
Monitor support queues, prioritize requests, and manage assigned tickets through resolution.
Assist with endpoint security, backup monitoring, system maintenance, and other managed IT services.
Identify potential problems, recommend solutions, and escalate complex issues when appropriate.
Work collaboratively with other technicians while independently managing assigned responsibilities.
Customer Communication & Documentation
Excellent customer service, clear communication, and thorough ticket documentation are essential requirements of this position.
Our customers depend on us to resolve technical issues efficiently while keeping them informed throughout the process.
Candidates must be able to:
Communicate professionally and effectively with customers of varying technical abilities.
Clearly explain technical issues, recommendations, and resolutions.
Provide timely updates and set realistic expectations.
Maintain detailed, accurate support tickets documenting troubleshooting steps, actions performed, and resolutions.
Follow up on outstanding issues and ensure assigned work is completed.
Communicate proactively with teammates and management regarding ticket status, escalations, and customer needs.
Take ownership of customer issues and follow through without requiring repeated reminders.
We place significant value on accountability, professionalism, initiative, and the ability to build customer confidence.
Location & On-Site Requirements — Mandatory
Applicants must currently reside full-time in Palm Beach, Broward, or Martin County, Florida.
This position involves both remote help desk support and on-site technical assistance.
This is NOT a remote-only position.
Technicians must be willing and able to travel to customer locations throughout our service area as needed.
A valid driver’s license and reliable transportation are required.
Local residency and willingness to perform on-site customer visits are non-negotiable requirements.
Applicants seeking exclusively remote employment will not be considered.
Schedule, Availability & Reliability
We are primarily seeking a full-time technician available Monday through Friday, 8:30 AM to 5:30 PM Eastern.
Experienced part-time candidates may be considered if they can commit to a consistent, agreed-upon schedule of at least 25 hours per week.
Occasional additional hours may be necessary to accommodate customer needs, scheduled projects, or critical technical issues.
Reliability, consistent availability, punctuality, responsiveness, and accountability are critical to this position.
Candidates must be comfortable managing their workload, responding to customer needs during assigned hours, and working independently without supervision.
We are looking for someone who takes pride in their work, follows through on commitments, and can be counted on as a dependable member of our technical team.
The Ideal Candidate
Our ideal candidate is someone who:
Enjoys troubleshooting and solving technical problems.
Has broad, practical experience supporting small and medium-sized business IT environments.
Understands how servers, networks, Microsoft 365, security, backups, and workstations fit together.
Can independently handle the majority of routine help desk and on-site technical support requests.
Is comfortable taking responsibility for installations, customer issues, and technical projects.
Demonstrates excellent customer service and communication skills.
Maintains accurate documentation and follows issues through to completion.
Is organized, dependable, resourceful, and self-motivated.
Can adapt quickly to new technologies and unfamiliar customer environments.
Is interested in becoming a trusted, long-term member of a growing MSP team.
We are not necessarily looking for someone with the most certifications or the longest resume. We are looking for someone with strong technical fundamentals, real-world experience, good judgment, and the ability to get things done.
For the right person, there is an opportunity to grow into a key technical role with increasing responsibility and independence.
How to Apply
Interested candidates should email their resume and a brief introduction to:
Please include:
Your current city and county of residence.
A summary of your professional IT support and MSP experience.
Your experience with Microsoft 365 administration, networking, servers, and business IT systems.
Your availability for full-time or part-time employment.
Confirmation that you have reliable transportation and are willing to travel to customer locations as needed.
Only candidates meeting our local residency and on-site availability requirements will be considered.
We look forward to hearing from experienced, dependable IT professionals interested in joining the TMD Technology Services team.